Complete Contact Center ServicesYour business interacts with customers across several communication channels-including phone, chat, email and social media. We have experience using them all to express your brand personality.Read More
Inbound ServicesWe at Tecwhiz, take care of all your needs through our versatile brand care specialists who are experienced in different domains.Read More
Outbound ServicesFor lead generation, prospect qualification and more, our Brand Care Specialists have the communication skills to make your program a success. Read More
E-commerce Customer ServicesWe do more than customer service. We deliver outstanding customer experiences that reinforceand differentiateyour brand in the mind of your customer.Read More
Social Media Monitoring90% of customers find the features of social customer service extremely useful. Be there for them where they feel most at home with managed social media response.Read More
Interactive Voice ResponseThe difference between an IVR experience that proceeds easily through the process of reaching a caller's objective is not technology but design.Read More
Business Process OutsourcingBehind the scenes, Global Response provides services that are hardly talked about, but are integral to the operation of a business. Read More
Website DesigningOur web design process ensures you are getting the best possible design! We have developed an in-depth web design questionnaire to help gather your inspiration, so our design team can help create your vision. We offer unlimited revisions of the mock up design to ensure you are ecstatic about your new website!Read More
Software DevelopmentCustom business software development is designed to meet the individual need of your company. As an IT consultant I analyse the specific requirements of your application to determine the best technology to use for your software solution.Read More
SEO & SEMSearch engine optimization (organic SEO) is the process of taking one’s website and making it more visible in the organic search engine results with the purpose of generating a return on investment for your business.Read More
About Us
"Customer satisfaction is what we value the most"...
TECWHIZ is capable of delivering cost effective solutions for businesses across the Globe while optimizing efficiency and quality for our clients. Backed by state of the art infrastructure & technology and a highly skilled and dedicated workforce TECWHIZ intends to unleash the collective knowledge of its promoters to service clients with pristine precision of time and delivery standards. TECWHIZ at all times will impact the society at large with its commitment to become an ideal corporate citizen setting high standards of responsibility towards all its stakeholders.
TECWHIZ also enjoys critical strategic partnerships across various business domains and groups which support its strong technological foundation and diverse knowledge based delivery capability.
Why TECWHIZ?
"Best Practices at a lower Price"....
Players in the service industry is challenged by keeping customer acquisition and management costs low while in compliance with strict regulatory requirements like data protection laws and code of conducts to be followed during every customer interaction. They also need to ensure high quality customer service resulting in customer delight at every contact made.
TECWHIZ Offers:
Increased efficiency & Cost reductionHigh quality of services rendered Highly skilled manpower with varied domain knowledgeStringent employee selection process backed by robust HR policiesExtensive In-house training capabilities supported by state of art infrastructure and technologyData protection compliance of Global StandardsTechnical CapabilitiesIn-house CRM customized to client requirementsAdvanced Call Recording and Call Monitoring Capabilities Dialers capable of running multiple campaigns in different modesValue Proposition"Customer First"....
At every stage of customer engagement TECWHIZ is committed to generate value. We will add value to a client’s business and processes by:
Productivity Enhancement Revenue EnhancementSignificant Cost ReductionTechnology Enhancements Superior Execution and QualityWe will ensure that our delivery models are well differentiated to recognize that each of our clients needs individual attention to meet their specific deliverablesTeam TECWHIZ:
"Team TECWHIZ stands united to offer superior customer focus and delivery capability"...
TECWHIZ brings to its clients a highly qualified and committed team with extensive experience in diverse business domains of Commercial and Investment Banking, Retail Banking, Equity Research, Insurance and Financial Services, IT Enabled Services, Telecom & BPO professionals.
Our senior management team consists of highly qualified professionals like Chartered Accountants and Lawyers, successful Entrepreneurs and senior Bankers. Our leadership team’s rich industry experience tempered by ethical values of fair play, equal opportunity and professionalism has been embedded in the culture of TECWHIZ across all levels.
Culture
"People.....Our Greatest Assets"
TECWHIZ believes that an organization is as good as its people and to offer customers the best, you need to work with the finest of minds and skills. We take every measure to ensure that our employees are the best in the business and deliver their best at all times. To facilitate this we provide an environment of strong cultural and ethical values; encourage innovation and empowerment and provide a platform to continuously enhance the skills and knowledge of our people.
The Culture at TECWHIZ flows across all levels of the organization and we endorse some strong cultural perceptions and values noted below:
"People First" "Performance" "Passion"Teamwork" "Integrity""Respect" "Innovation & Empowerment""Highest Professional, Moral & Ethical Standards"