Complete Contact Center ServicesYour business interacts with customers across several communication channels-including phone, chat, email and social media. We have experience using them all to express your brand personality.Read More
Inbound ServicesWe at Tecwhiz, take care of all your needs through our versatile brand care specialists who are experienced in different domains.Read More
Outbound ServicesFor lead generation, prospect qualification and more, our Brand Care Specialists have the communication skills to make your program a success. Read More
E-commerce Customer ServicesWe do more than customer service. We deliver outstanding customer experiences that reinforceand differentiateyour brand in the mind of your customer.Read More
Social Media Monitoring90% of customers find the features of social customer service extremely useful. Be there for them where they feel most at home with managed social media response.Read More
Interactive Voice ResponseThe difference between an IVR experience that proceeds easily through the process of reaching a caller's objective is not technology but design.Read More
Business Process OutsourcingBehind the scenes, Global Response provides services that are hardly talked about, but are integral to the operation of a business. Read More
Website DesigningOur web design process ensures you are getting the best possible design! We have developed an in-depth web design questionnaire to help gather your inspiration, so our design team can help create your vision. We offer unlimited revisions of the mock up design to ensure you are ecstatic about your new website!Read More
Software DevelopmentCustom business software development is designed to meet the individual need of your company. As an IT consultant I analyse the specific requirements of your application to determine the best technology to use for your software solution.Read More
SEO & SEMSearch engine optimization (organic SEO) is the process of taking one’s website and making it more visible in the organic search engine results with the purpose of generating a return on investment for your business.Read More
Outbound Services
Outbound services. Expert communicators on your side.
For lead generation, prospect qualification and more, our Brand Care Specialists have the communication skills to make your program a success.
We have four decades of experience helping clients in a wide range of industries structure their outbound programs for success. That experience is available to you when you choose Tecwhiz as your outsourced call center. We offer the flexibility of adjusting the staffing on your account to meet an immediate need, an ongoing program, seasonal peaks and valleys, or one-time projects.
Learning your business
Just as we do for all inbound programs, we train our specialists in your business, products and culture, so that they represent your brand as effectively as your own staff when they're calling, emailing, or chatting with your audience.
We work with you to structure our reports to provide quantitative data in a format that you can rapidly analyze and act on to meet the business objectives you established at the outset for your outbound program.
A wide range of outbound services
Examples of our outbound services include:
Market research-We develop a list of questions tailored to your needs, or help you refine your own questions so that the results you get from a survey or poll are statistically valid and can lead to the insights you're looking for.
Outbound sales-We collaborate with you on a script that effectively boosts conversions and revenue from cross-selling and upselling.
Lead generation and prospect qualification-We save you time and money by allowing your sales team to do what they do best-speak with highly qualified prospects. We create a call plan to introduce your company and products to the marketplace, qualify prospects, and pass on only the best leads to your sales team for follow up.
Crisis management-We help you be proactive by handling product recalls, customer alerts, or setting the record straight on news stories or legislation.
Performance review-We contact your staff to determine if they're delivering the level of service that meets your standards.
Quality assurance-We follow up with customers to get feedback on their experience with your products and your company.
Direct mail and email-We follow up on your direct mail piece or email to update and cleanse your mailing list, and take the next step in the sales process, including sending more information and scheduling an appointment.
Customer retention-We follow up with customers whose subscription or lease or other arrangement is about to expire and offer them options such as extending their agreement and rewards for renewing.
