Complete Contact Center Services

Your business interacts with customers across several communication channels-including phone, chat, email and social media. We have experience using them all to express your brand personality.Read More

Inbound Services

We at Tecwhiz, take care of all your needs through our versatile brand care specialists who are experienced in different domains.Read More

Outbound Services

For lead generation, prospect qualification and more, our Brand Care Specialists have the communication skills to make your program a success. Read More

E-commerce Customer Services

We do more than customer service. We deliver outstanding customer experiences that reinforceand differentiateyour brand in the mind of your customer.Read More

Social Media Monitoring

90% of customers find the features of social customer service extremely useful. Be there for them where they feel most at home with managed social media response.Read More

Interactive Voice Response

The difference between an IVR experience that proceeds easily through the process of reaching a caller's objective is not technology but design.Read More

Business Process Outsourcing

Behind the scenes, Global Response provides services that are hardly talked about, but are integral to the operation of a business. Read More

Website Designing

Our web design process ensures you are getting the best possible design! We have developed an in-depth web design questionnaire to help gather your inspiration, so our design team can help create your vision. We offer unlimited revisions of the mock up design to ensure you are ecstatic about your new website!Read More

Software Development

Custom business software development is designed to meet the individual need of your company. As an IT consultant I analyse the specific requirements of your application to determine the best technology to use for your software solution.Read More

SEO & SEM

Search engine optimization (organic SEO) is the process of taking one’s website and making it more visible in the organic search engine results with the purpose of generating a return on investment for your business.Read More

Healthcare Services

Medical Billing Services

Services Offered:

Coding ( CPT, ICD-9, and HCPCS)
Patient Demographics Entry
Charge Entry – All specialties
Payment Posting (Manual and Electronic)
Payment Reconciliation
Denials/rejections analysis, re-billing
Accounts Receivable Follow-up
Systemic A/R projects, re-billing
Collection Agency Reporting
Refunds

Coding Services:

Our Medical Coders are certified by the AAPC (American Association of Professional Coders) and have a minimum of 4 years hands on experience.
CPT, ICD-9, and HCPCS coding across various specialties
Insurance and governmental regulatory requirements strictly followed
Payer-specific coding requirements
On-line and Off-line software utilization experience.

Demographic entry

Ability to work on scanned images as well as Electronically Submitted Demographic Sheets.
Ability to accurately process insurance Information (selecting appropriate insurance details.
Our people access the information via the Server (or directly from Software Screen as the case may be) and enter information directly into the client software

Charge Entry

We process charges for all specialties with good appropriate state and specialty rules.
We have the ability to put in place Effective Charge Control Measures including Hash-Total Matching or Software based Batch Control
We perform internal Quality Assurance at different Levels to provide the high quality output.

Payment posting

Daily Deposits balanced accurately
Low Pay, No Pay reports sent to client on daily basis
Denials are worked immediately and secondary claim reports are sent on daily basis.

AR Follow-ups

We aim is to improve the client’s cash flow by reducing days in A/R and improving profitability, by increasing collections ratio. Our skilled staff is trained to identify patient accounts that require follow-up and take the necessary action to collect un- paid and partially paid claims.
Ability to work offline (using spreadsheets or reports) or directly from Client Software Reports.
Our process mechanism helps in identifying category / payer combinations and works on resolving the mix that results in the best collections first. Using this approach, we are able to quickly achieve results and also apply early feedback across the entire category.