Complete Contact Center Services

Your business interacts with customers across several communication channels-including phone, chat, email and social media. We have experience using them all to express your brand personality.Read More

Inbound Services

We at Tecwhiz, take care of all your needs through our versatile brand care specialists who are experienced in different domains.Read More

Outbound Services

For lead generation, prospect qualification and more, our Brand Care Specialists have the communication skills to make your program a success. Read More

E-commerce Customer Services

We do more than customer service. We deliver outstanding customer experiences that reinforceand differentiateyour brand in the mind of your customer.Read More

Social Media Monitoring

90% of customers find the features of social customer service extremely useful. Be there for them where they feel most at home with managed social media response.Read More

Interactive Voice Response

The difference between an IVR experience that proceeds easily through the process of reaching a caller's objective is not technology but design.Read More

Business Process Outsourcing

Behind the scenes, Global Response provides services that are hardly talked about, but are integral to the operation of a business. Read More

Website Designing

Our web design process ensures you are getting the best possible design! We have developed an in-depth web design questionnaire to help gather your inspiration, so our design team can help create your vision. We offer unlimited revisions of the mock up design to ensure you are ecstatic about your new website!Read More

Software Development

Custom business software development is designed to meet the individual need of your company. As an IT consultant I analyse the specific requirements of your application to determine the best technology to use for your software solution.Read More

SEO & SEM

Search engine optimization (organic SEO) is the process of taking one’s website and making it more visible in the organic search engine results with the purpose of generating a return on investment for your business.Read More

Interactive Voice Response

Interactive voice response.Flexible IVR solutions.

The difference between an IVR experience that proceeds easily through the process of reaching a caller's objective is not technology but design.

At Tecwhiz IVR never strands a caller without the option of reaching a live representative trained to help them.

Good design includes the option for help

Nothing is more frustrating to the caller or more damaging to the reputation of the brand or company than being lost in telephone limbo without an easy way out. On the other hand,nothing is more efficient or effective than a self-guided, easy-to-understand self-service system.

Tecwhiz gives you the best of both worlds with all its IVR programs and services. We can act as your primary IVR provider or as overflow and peak demand

IVR is about self-service, which many customers prefer.

However, no customer wants to feel lost or abandoned. So the design of effective IVR solutions always includes a way for the customer to opt for live support. Designed properly, IVR can help your customers get the help they need faster and more efficiently.

Pick a service, any service

Tecwhiz offers many IVR applications: Lead generation, NACSZ capture, automated surveys, Help lines, FAQ's, and Order Status. Tecwhiz also offers Voice Broadcasting - the ability to send out thousands of calls communicating time-critical information.

Lead Generation Product or Company Information
Qualifying Leads New Product or Services Announcements
Surveys Customer Account Inquiries
Customer Help Line Order Status
Dealer Locator Call Routing
Name Lookup Speech Recognition
Call Recording Custom On-Hold Marketing
Pre-Announcements Broadcast Messaging
Automated Collections Automated Attendant
Network Queing - Spike Handler Disaster Recovery
Priority Routing Take-back and Transfer
Service Level Alerts Credit Card Validation
Integrated IVR