Complete Contact Center ServicesYour business interacts with customers across several communication channels-including phone, chat, email and social media. We have experience using them all to express your brand personality.Read More
Inbound ServicesWe at Tecwhiz, take care of all your needs through our versatile brand care specialists who are experienced in different domains.Read More
Outbound ServicesFor lead generation, prospect qualification and more, our Brand Care Specialists have the communication skills to make your program a success. Read More
E-commerce Customer ServicesWe do more than customer service. We deliver outstanding customer experiences that reinforceand differentiateyour brand in the mind of your customer.Read More
Social Media Monitoring90% of customers find the features of social customer service extremely useful. Be there for them where they feel most at home with managed social media response.Read More
Interactive Voice ResponseThe difference between an IVR experience that proceeds easily through the process of reaching a caller's objective is not technology but design.Read More
Business Process OutsourcingBehind the scenes, Global Response provides services that are hardly talked about, but are integral to the operation of a business. Read More
Website DesigningOur web design process ensures you are getting the best possible design! We have developed an in-depth web design questionnaire to help gather your inspiration, so our design team can help create your vision. We offer unlimited revisions of the mock up design to ensure you are ecstatic about your new website!Read More
Software DevelopmentCustom business software development is designed to meet the individual need of your company. As an IT consultant I analyse the specific requirements of your application to determine the best technology to use for your software solution.Read More
SEO & SEMSearch engine optimization (organic SEO) is the process of taking one’s website and making it more visible in the organic search engine results with the purpose of generating a return on investment for your business.Read More
Social Media Monitoring
Care for your brand with social media monitoring services for Tecwhiz.
90% of customers find the features of social customer service extremely useful. Be there for them where they feel most at home with managed social media response.
Efficiently monitoring the mentions of your brand on social media can be a daunting task. Having the right response, in a timely manner can help to improve customer service, add brand awareness, and increase customer lifetime value.
Our dedicated Social Media Brand Care Specialists monitor your brand online, capturing the 97% of mentions that are currently un-addressed. We understand your brand and consult with you to determine the right social media communities, like Facebook and Twitter, for social customer response.
Customers engage. We help your brand respond.
Tecwhiz has the people, plan, and monitoring platforms needed to integrate your marketing, public relations, and customer service teams. We provide 24/7 social media monitoring services that your brand can measure, track and trend.
We can help you develop a comprehensive customer engagement plan to support social media, including:
Social presence management
Answer customer inquiries in real time, 24/7
Customer service extension to social media
Integration and escalation to your current teams
Engagement and ROI metrics, tracking
Review management services on demand
Social media risk management
